Privacy Policy

1. Introduction Welcome to Sree Kumaran Thangamaligai and The Chennai Silks We are committed to protecting your personal data and ensuring transparency in how we use it. 2. Information We Collect a. Personal Information • Name • Mobile number • Email address • Address (billing/shipping) • ID proof (for high-value jewellery purchases, if required) b. Transaction Information • Order details • Payment details (processed securely via third-party gateways) c. Technical Data • IP address • Device/browser info • Cookies & usage analytics d. Communication Data • Preferences for SMS, WhatsApp, RCS, Email • Chat interactions and responses 3. How We Use Your Information We use your data to: • Process orders and deliveries • Provide customer support • Send order updates and invoices • Share promotional offers and campaigns • Improve services and user experience • Comply with legal requirements 4. Communication Policy (WhatsApp, SMS & RCS) We may contact you via: • WhatsApp Business Messaging • RCS (Rich Communication Services) • SMS & Email By providing your mobile number, you agree that: • You consent to receive transactional messages (order confirmations, delivery updates, OTPs) • You may receive promotional messages (offers, catalog updates, campaigns) • Messages may include images, videos, product catalogs, and links Compliance & Controls: • We follow applicable regulations including TRAI (India telecom regulations) and platform policies like Meta Platforms WhatsApp Business guidelines • Promotional messages are sent only to users who have opted in • You can opt-out anytime by: o Clicking unsubscribe link o Replying “STOP” / “UNSUBSCRIBE” o Contacting our support team 5. Sharing of Information We do not sell your data. We may share data with: • Payment gateway providers • Courier & logistics partners • Messaging platforms (WhatsApp, SMS, RCS providers) • IT & analytics service providers • Legal authorities if required 6. Data Security We use industry-standard measures: • Encrypted data transmission • Secure servers • Restricted access controls 7. Cookies Policy We use cookies to: • Improve website performance • Understand user behavior • Store preferences You can disable cookies in your browser settings. 8. Your Rights You have the right to: • Access your data • Correct or update information • Request deletion • Withdraw consent for marketing • Opt-out of WhatsApp / RCS / SMS campaigns 9. Third-Party Links We are not responsible for privacy practices of third-party websites linked from our platform. 10. Data Retention We retain your data only as long as necessary for: • Business operations • Legal compliance • Customer support 11. Children's Privacy Our services are not intended for individuals under 18. We do not knowingly collect data from minors. 12. Updates to Policy We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. 13. Contact Us ? techsupport@ktmj.org ? Phone: 04226800000 ? Address: 636, Vivaga Building, Oppanakara Street, Coimbatore-641001 14. Consent By using our services, website, or providing your contact details, you consent to this Privacy Policy and agree to receive communications as described above.